Arrival
Please arrive 15 minutes early. This will allow time to sip on a relaxing beverage and enjoy a complementary welcoming foot bath. Late arrivals will still finish at the scheduled time, while the normal treatment fee remains unchanged.
Appointments & Cancellation Policy
Please be prepared to provide a major credit card or a gift certificate number when scheduling your appointments. Less than 24 hours notice of cancellation or will result in a flat fee charge of $25. If your vacated time can be filled, no charges will be made. We prefer to have another guest take your place than to charge you for your cancellation. Forgotten appointments and No shows will result in a charge of the full service amount as we do not have the opportunity to fill your vacated time.
Gratuity
Tipping is never expected but always appreciated. Most clients follow the same guidelines used in service related businesses – 18 to 20%.
Peacefulness
For their safety, children without appointments are not allowed in treatment rooms or in the reception and relaxation areas. Cell phones and pagers must be silenced during treatments and in the relaxation areas.
Attire
You may wear your undergarments or bathing suit during a massage or body treatment. However, for optimal results we provide disposable garments and fully drape clients during treatments.
Valuables
Please do not bring your valuables to the Spa. Many treatments require you to remove jewelry. The Spa is not responsible for lost or stolen valuables. For security reasons oversized bags are not allowed in the Spa.