We have set forth the below cancellation policy to help manage our
commitments, to not just our customers, but to the employees as well.
Clients who notify Akoya at least 24 hours prior to their scheduled appointment will not be charged a fee.
If you need to cancel the appointment within 24 hours of the appointment, it will result in a $35 fee. Please make best efforts to reschedule to avoid the fee.
If the client does not show up for the appointment or cancels within 6 hours of the appointment, we will charge for the full service.
Thank you for taking the time to review our cancellation policy. If you have any questions, please email
We look forward to serving you!