Thank you for understanding that we have set forth the below cancellation policy to help manage our commitments, to not just our clients, but to our employees as well. We encourage our clients to please call or email us in order to change any appointments.

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Monday-Friday Appointments

• Clients who notify Akoya at least 24 hours prior to their scheduled appointment will not be charged a fee

• Clients that cancel within four hours before scheduled appointment will be charged $35 per service[s]

 

Saturday Appointments

• A non-refundable 20% deposit is required for ALL groups of two or more clients/multiple services on day of booking.

• If a client does not call or show for an appointment, we will unfortunately have to charge full price for ALL service[s]

 

Thank you for taking the time to review our cancellation policy. If you have any questions, please email 

rsvp.akoya@gmail.com

We look forward to serving you!