We understand life happens, and we do our very best to be flexible.

• Cancel 24 hours or more in advance → No charge
   

• No-shows/No-calls → Full service charge

​

• Cancel/Reschedule within 4 hours of scheduled appointment → Charge $35 cancellation fee

​

• Saturday/Group bookings (2+ clients) → 20% deposit required at booking

 

Thank you for understanding — this policy helps us honor the time of both our clients and our team.

​

 If you have any questions, please email 

rsvp.akoya@gmail.com

We look forward to serving you!